The Grandview Hotel Booking & Policy FAQs

Planning your trip should be stress-free. To ensure a smooth arrival and comfortable stay at The Grandview Hotel, we've compiled answers to our most frequently asked questions regarding reservations, check-in procedures, and hotel amenities. Understanding our cancellation policy and check-in times upfront will help you manage your travel itinerary perfectly. If you can't find your answer here, please contact our 24/7 concierge team directly.

🏨 Reservations & Logistics

What are the check-in and check-out times?

Standard check-in is at 3:00 PM local time. Standard check-out is at 11:00 AM. We kindly ask that you adhere to these times so our housekeeping team can prepare the rooms for the next guest.

Early Check-in: We may accommodate check-in between 11:00 AM and 3:00 PM for an additional flat fee of $50 USD, subject to availability. Please call us the morning of your arrival to confirm availability.
Late Check-out: Late check-out (until 2:00 PM) is available for $75 USD. Check-outs requested after 2:00 PM will incur a charge equivalent to one full night's stay.

What is your cancellation policy?

Our policies vary based on the rate booked, so always refer to your specific booking confirmation.

Standard Flexible Rate: Full refund if canceled more than 48 hours prior to 3:00 PM local arrival time. Cancellations made within the 48-hour window will forfeit the cost of the first night plus tax.
Non-Refundable Rate: No refund is issued. However, if you notify us at least 7 days prior to arrival, we may offer a one-time date change credit (valid for 6 months).

[Click here to view our full Booking Terms & Conditions.]

Is there a resort fee or incidental charge?

Yes, a mandatory daily Resort Fee of $45 USD (plus tax) is applied per room, per night. This fee is mandatory and includes access to:

Premium high-speed Wi-Fi access (up to 5 devices).
24-hour access to the fitness center and sauna.
Complimentary coffee and tea service in the lobby.

A security hold of $150 USD is also placed on your credit card for incidentals (mini-bar, room service) upon check-in. This hold is released upon check-out, typically within 5-7 business days, provided no incidental charges were incurred.

🌐 Services & Amenities

Do you offer airport shuttle service?

Yes! We offer a complimentary shuttle service to and from [Local Airport Code, e.g., MIA]. The shuttle runs every hour on the hour from 6:00 AM to 10:00 PM. Please call the front desk at (555) 123-4567 upon arrival at the airport's designated hotel pickup area to arrange immediate pickup.

Are pets allowed?

We are a small dog (under 30 lbs) friendly hotel! There is a non-refundable pet fee of $100 USD per stay. We allow a maximum of two pets per room. Please note, pets must be leashed in all public areas and are not permitted in the pool or restaurant areas.

📞 Still Need Assistance?

Ready to book your perfect stay or need clarification on a specific policy? Our dedicated concierge team is available 24/7.

📞 Call Us: (555) 123-4567

📧 Email Support: [email protected]

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