💸 Secure Finance Platform: Security, Compliance, and Fee FAQs

Trust and security are the foundation of financial services. This section addresses your most critical questions regarding regulatory compliance, how we protect your assets and data, and our transparent fee structure.

🔒 Security & Regulation

How is my money protected?

Your security is guaranteed by multiple layers of protection:

Fund Segregation: Your funds are held in segregated, custodial accounts with our trusted partner bank, First State Bank of Chicago. These accounts keep client money separate from our operational funds.
Insurance: Your eligible deposits are insured by the FDIC up to the maximum standard limit of $250,000 USD per depositor, ensuring your assets are safe in the unlikely event of institutional failure.

What KYC and AML checks do you perform?

To comply with global Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we implement robust verification procedures to prevent financial crimes:

Identity Verification: We require identity verification (government-issued ID) and proof of residential address upon sign-up.
Compliance: This process is mandatory and ensures we maintain full regulatory compliance with FinCEN and international financial bodies.

Is my personal and financial data encrypted?

Yes. We employ industry-leading security measures to protect your data at rest and in transit:

Encryption: We use 256-bit AES encryption for all data stored on our servers.
Access: All account logins require Two-Factor Authentication (2FA) via SMS or an Authenticator App.
Audits: We are regularly audited by Kroll Security Consulting, a third-party security firm, to ensure our infrastructure meets the highest standards of data integrity and protection.

💸 Fees & Accounts

What are your fees?

Our fee structure is transparent, with no hidden costs. We offer two primary models:

Transaction Fee Model: We charge a small fee of 0.5% per transaction.
Flat Monthly Model: Or, users can opt for a flat monthly service fee of $10 USD for unlimited transactions.

Please review our detailed [Fee Schedule] on our website for specific costs related to wire transfers, international transactions, and account inactivity.

Can I withdraw my funds at any time?

Yes, you have full control over your funds and can initiate a withdrawal at any time directly from your dashboard.

Processing Time: Standard ACH transfers typically take 1–3 business days to appear in your external bank account, depending on your receiving bank.
Instant Transfer: Instant (wire) transfer options are available for an additional fee.

Do I earn interest on the funds held in my account?

Yes. Funds held in our standard savings accounts automatically earn 4.5% APY (Annual Percentage Yield), calculated daily and paid out monthly, due to our partnership with First State Bank of Chicago.