📦 Shipping & Delivery

Where do you ship from and how long does it take?

We ship from our warehouse in [City, Country].

Order Processing: Please allow [1-2] business days for us to process and pack your order.
Domestic Shipping: Typically takes [3-5] business days.
International Shipping: Typically takes [7-14] business days, depending on the destination and customs processing.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can click on the link in the email or visit our [Tracking Page] to check the status of your delivery.

Do you offer free shipping?

Yes! We offer free standard shipping on all domestic orders over [$50/€50]. For orders under this amount, a flat rate of [$5.99] applies.

Will I have to pay customs or duties on international orders?

For international orders, customs duties and taxes are not included in the checkout price. These are determined by the destination country's customs agency and are the responsibility of the recipient. We recommend contacting your local customs office for more information.

What if my package is lost or stolen?

If your tracking information states "Delivered" but you haven't received it, please check with your neighbors or building management first. If you still can't locate it, please contact us at support@[store].com within [48 hours], and we will open an investigation with the carrier.

🔄 Returns & Refunds

What is your return policy?

We want you to love your purchase. We accept returns within [30 days] of delivery. Items must be unused, unwashed, and in their original packaging with all tags attached.

Note: Final sale items and gift cards are non-refundable.

Do you offer free returns?

For Exchanges: Yes! If you need a different size or color, return shipping is free.
For Refunds: Customers are responsible for the cost of return shipping. A fee of [$X.XX] will be deducted from your refund to cover the return label.

How do I initiate a return?

Please visit our [Returns Center Portal] and enter your Order # and Email Address. Follow the steps to generate your return shipping label.

How long does it take to get my refund?

Once we receive your return at our warehouse, please allow [3-5] business days for inspection. Once approved, the refund will be automatically applied to your original payment method. Please note it may take your bank an additional [3-10] days to post the credit to your account.

What if I received a damaged or wrong item?

We are so sorry about that! Please email us immediately at support@[store].com with your order number and a photo of the damaged/incorrect item. We will send you a replacement immediately at no extra cost.

📝 Orders & Modifications

Can I change or cancel my order after placing it?

We process orders very quickly to ensure fast delivery. You have a [1-hour] window after placing your order to request a modification or cancellation. Please contact us immediately via Live Chat or Email. Once the order has been processed by our warehouse, we cannot make changes.

I entered the wrong shipping address. What should I do?

Please contact us ASAP! If the package hasn't left our facility, we can update the address. If the package has already shipped, we will do our best to help you contact the carrier, but we cannot guarantee rerouting.

💳 Payments & Security

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. We also offer [Klarna/Afterpay] for buy now, pay later options.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted gateways. We do not store your credit card details on our servers.

Can I use multiple discount codes on one order?

Typically, our system only allows one discount code per order. However, discount codes can often be used in combination with automatic cart discounts (like free shipping).

Ecommerce Store FAQ