📚 Digital Creators Hub: Access, Licensing, and Policy FAQs

Welcome to Digital Creators Hub! This section addresses key questions regarding the instant delivery, technical requirements, and usage rights for our digital products, including eBooks, presets, and specialized templates.

📥 Access & Downloads

How will I receive my files?

Files are delivered automatically and instantly upon successful payment.

Instant Redirect: Immediately after purchase, you will be redirected to a dedicated secure download page in your browser.
Email Confirmation: You will also receive a receipt email from [email protected] which contains a secondary download link.

Tip: Please check your Spam/Junk folder if you do not see the email within 5 minutes. If you still cannot find it, please contact support.

Do the download links expire?

Yes, for security and bandwidth reasons, your unique download link is valid for 30 days from the time of purchase or a maximum of 3 download attempts, whichever comes first.

Recommendation: We strongly recommend downloading and securely backing up the files to your personal computer or cloud storage immediately after purchase.
Link Reset: If your link expires or you encounter an issue, please reply directly to your original receipt email, and our support team can reset the link for you once.

What software do I need to use these templates?

The required software depends on the product type:

For Presets (Lightroom): You will need Adobe Lightroom (Mobile or Desktop version).
For E-books/Guides: Any standard PDF reader (Adobe Acrobat, Preview, or Chrome/Edge browser).
For Notion Templates: A free personal Notion account (no paid subscription is required).
For Video Courses: You only need a modern web browser (Chrome, Firefox, Safari) to access the course platform.

💳 Refunds & Licensing

Can I get a refund?

Due to the instant and non-returnable nature of our digital products, all sales are final and non-refundable once the files or course access have been granted or downloaded.

Exception: If you experience verifiable technical issues preventing you from downloading or accessing the file, and our support team cannot resolve the issue, we will evaluate your case for a full refund.

Can I share this product with my team/friend?

Our standard purchase includes a single-user license only. This means the files and access are licensed solely to the purchaser for personal or professional use.

Prohibited Use: You cannot share, resell, sublicense, or redistribute the files or course login credentials to colleagues, friends, or other parties.
Team Licensing: If you require usage rights for your entire team or organization (5+ users), please contact us directly at [email protected] for [Enterprise Pricing] and a bulk license agreement.

How do I access the course material if I purchased a bundle?

If you purchased a course bundle, you will receive a single welcome email directing you to your personalized Learning Dashboard. All included courses will be unlocked and accessible within that single dashboard under your user account.