Luminous Skincare: Ingredient Safety, Usage, and Return Policy FAQs
Detailed guide for Luminous Skincare customers on cruelty-free and vegan certifications, safety for sensitive skin, clean ingredient promise, product shelf life, usage during pregnancy, and hygiene-based return policies.
🌸 Luminous Skincare: Ingredient Safety, Usage, and Return Policy FAQs
At Luminous Skincare, transparency about our ingredients and product safety is essential. This section covers our commitments to clean beauty, guidance on usage, and our policies on returns and hygiene.
🧴 Ingredients & Safety
Are your products cruelty-free and vegan?
Yes! We are profoundly committed to ethical beauty. We are proud to be Leaping Bunny certified, which means we never test on animals at any stage of product development, nor do we commission third parties to do so. Furthermore, we do not sell in countries where animal testing is required by law. Our formulas are also 100% vegan.
Are these products safe for sensitive skin?
Our products are formulated to be exceptionally gentle and have been dermatologist-tested on panels of sensitive-skin individuals. However, every individual's skin is unique and reacts differently.
- Recommendation: We highly recommend performing a patch test on a small, inconspicuous area (like the inside of your forearm or behind your ear) 24 hours before full facial use to check for any personal sensitivity.
Do your products contain parabens or sulfates?
No. We adhere to a strict clean beauty standard. All our products are entirely free from parabens, sulfates (SLS/SLES), phthalates, mineral oils, and synthetic fragrances. We use naturally derived preservatives and gentle surfactants instead.
🧖♀️ Usage & Routine
What is the shelf life of your products?
The longevity of our products depends on whether they have been opened:
- Unopened: Our sealed products have a shelf life of 2 years from the date of manufacture.
- Opened: Once opened, please look for the "Period After Opening" (PAO) symbol (the small open jar icon) on the back of the packaging, which typically indicates 12M (12 months). This signifies the recommended period for optimal efficacy and safety after first use.
Can I use this while pregnant or nursing?
We strive for gentle formulations, but certain active ingredients should be avoided during pregnancy and nursing. We highly recommend avoiding products containing high concentrations of Retinol or Salicylic Acid (BHA). Please consult your primary care physician or obstetrician with our full ingredient list before introducing any new products into your routine during this time.
How do I incorporate a new serum into my routine?
When introducing a new active serum, start by applying it 2–3 nights per week. If your skin tolerates it well, you may gradually increase usage to once daily (either morning or night). Always apply serums after cleansing/toning and before moisturizing.
📦 Returns (Hygiene Policy)
Can I return used products if they don't work for me?
Due to strict hygiene and health protection regulations for cosmetic items, we cannot accept returns or exchanges on any opened or used bottles and jars. All sales of opened products are final.
- Try Before You Commit: We offer an affordable Sample Kit for our most popular lines so you can try before you commit to a full-size bottle.
- Damaged Arrivals: If a product arrived damaged, broken, or defective, please contact us immediately at [email protected]. We will replace the item free of charge.
Need more templates? Browse our complete collection.
Browse All Templates